Customers’ Survey


Dear customer
we are always looking for ways to improve the quality of our products and services, and in this way, we need your valuable suggestions. Thanking you for choosing Ava Communications, please fill out the form below to help us in this matter.


Customer Info:

Organization/company: *

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Name and Position: *

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Tel/Fax: *

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Website/Email: *

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Address:

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Which of Ava Communications’ products have you used so far?








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How long have you been using Ava Communications’ products?

Month:

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Year:

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Qualitative and Technical


Based on the scale bellow, please circle the response that most accurately measures our products: 0: No Opinion, 1: Fair, 2: Good: 3: Very Good, 4: Excellent

How do you rate reliability and performance of our products?

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How do you rate Physical design of our products?

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How do you rate sustainability of equipment and Products’ components?

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In event of any request for product customization how it was covered?

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How do you evaluate the quality of packaging?

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How do you rate availability of product information (brochures, technical documentation and manuals)?

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How training has been effective in facilitating the product use?

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To what extent our products have met your needs?

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Sales and after-sales services

How simple is the process of buying products from the company?

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Compared with similar products, what is your assessment of the price of our products?

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Given the value created, are you satisfied with the price of our products?

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How is the products delivered on time?

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To what extent are you satisfied with after-sales services?

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Public Relations

To what extent the company's communication channels (phone, fax, email and website) have been responsive?

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How do you evaluate accuracy, speed and ease of our services?

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How our employees have behaved toward you and how far they have understood your needs?

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In case of complaints, how they have been handled and how authorities responded?

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Customer needs assessment

Do you want your product with newer facilities?

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Please explain:

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Do you tend to order designing new product facilities?

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Please explain:

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Other comments including suggestions, criticisms, strengths and weaknesses:

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